Terms and Conditions
Effective January 1, 2026
Prestige Castle Rock Concrete, concretecastlerock.com, team@concretecastlerock.com
Agreeing to these terms
These terms cover your use of the Prestige Castle Rock Concrete website and any estimate or work you ask us for. By using the site, requesting an estimate or booking a job with us, you agree to them.
Prestige Castle Rock Concrete is a concrete contractor based in Castle Rock, CO. When these terms say "we", "us" or "our", they mean the business and our crew. "You" means the person using the site or the homeowner or property owner we're working for.
If a signed written agreement for your job says something different from these terms, the written agreement controls for that job.
What our services include
We do concrete flatwork, which covers driveways, patios, sidewalks, garage floors and pool decks. We also build steps, retaining walls, footings and foundations, and we do stamped and decorative concrete, foundation raising and concrete cutting. The home page lists every service and the cities we have pages for, and we work in other cities around Castle Rock too.
The written estimate or agreement for your job describes the exact work we'll do. Anything not listed there, such as landscaping repairs, sprinkler changes or work on other parts of your house, isn't included unless we agree to it in writing.
What you read on this site is general information about concrete work. It isn't advice for your specific property, because every job depends on the ground, the drainage and the conditions we find on site.
Estimates and pricing
Our on-site estimates are free, and asking for one doesn't commit you to anything. An estimate is based on what we can see and measure on the day we visit.
Unless the estimate says otherwise, it stays valid for 30 days, because material costs and our schedule change.
Some conditions only show up once the old slab is out and we're digging, like soft or wet subgrade, which is the soil the new slab sits on, buried debris, roots or old utility lines. If we find something that changes the work or the price, we stop and talk with you first, and we don't go ahead with extra work until you approve the change.
Scheduling, weather and cancellation
We give you a start date when you book, and we do our best to keep it. Concrete depends on the weather, so rain, freezing temperatures, high winds or extreme heat can move a pour, and we'll reschedule rather than pour in conditions that would weaken the slab.
After the pour, new concrete needs time to cure, which is the wait while it hardens and gains strength. We'll tell you when it's safe to walk on and when it's safe to drive on, and using it early can cause damage that our warranty doesn't cover.
If you need to cancel or reschedule, call us as soon as you can. If you cancel after we've ordered materials, built forms or started work, you may owe for the materials and labor already used, as your written agreement describes.
What we need from you
You're responsible for making sure we have permission to work on the property and clear access to the work area on the scheduled days. Please move vehicles, furniture and anything else in the way before we arrive.
Let us know about anything buried that we might not see, such as sprinkler lines, private gas or electric lines, septic parts or drain pipes. We'll arrange a utility locate before digging, but private lines usually aren't marked.
Some jobs need a permit or HOA approval. Our estimate will say who is handling it, and if it's you, please have approval in hand before the start date.
Payment
Your written agreement sets out the price, any deposit and when each payment is due. A deposit, if there is one, holds your spot on our schedule and covers materials we order for your job.
The final balance is due when the work is complete, unless your agreement says otherwise. Late payments may carry the fees your agreement lists, and Colorado law may allow us to file a lien on the property for unpaid work.
Our warranty and what it doesn't cover
We stand behind our work, and the length and details of your warranty are in your written agreement. If something is wrong with our workmanship, call us and we'll come look at it.
Concrete can crack even when it's built right, because it shrinks as it cures and moves as the ground freezes and thaws. We cut control joints, which are planned grooves that give the slab a place to crack in a straight line, but hairline cracks, small color differences and minor surface wear are normal and aren't defects.
The warranty doesn't cover damage from using the concrete before it has cured, heavy equipment or vehicles beyond normal household use, deicing salts, poor drainage from changes made after we leave, tree roots, ground movement or work done by someone else.
Beyond what your written agreement promises, we don't make any other warranties, spoken or implied, to the extent Colorado law allows.
Limits on our liability
Our crew is licensed and insured, and we take care to protect your property while we work. Even so, our total liability for any claim connected to a job is limited to the amount you paid us for that job, to the extent the law allows.
We aren't liable for indirect losses, such as lost use of your driveway during curing, lost income or other costs that follow from a delay. We also aren't responsible for delays or problems caused by weather, supply shortages or other things outside our control.
Nothing in these terms limits liability that Colorado law doesn't allow a business to limit.
Resolving disputes
If you're unhappy with something, call us first at (720) 676-1126 or reach us through our contact page, because most problems get settled with a conversation on site.
If we can't work it out together within 30 days, we both agree to try mediation before going to court. Any lawsuit that follows must be brought in the state courts of Colorado.
Colorado law governs these terms
These terms and any agreement for work with Prestige Castle Rock Concrete are governed by the laws of the State of Colorado. If a court finds part of these terms unenforceable, the rest still applies.
Using this website
The words and photos on this site belong to Prestige Castle Rock Concrete, and you may not copy them for commercial use without our permission. We work to keep the site accurate, but we don't promise that it's free of errors or always available.
Our About page tells you more about who we are and how we work.
Changes to these terms
We may update these terms from time to time, and the new version applies once it's posted here. Changes won't affect a job already covered by a signed agreement.
If you have a question about these terms, call (720) 676-1126, seven days a week from 8 AM to 9 PM, or send us a note through our contact page.